If your flight with Pegasus Airlines was delayed, cancelled, or overbooked, you may be entitled to compensation under the SHY Passenger Regulation. This law protects passengers traveling to, from, or within Turkey and requires airlines to compensate and assist travelers when disruptions occur.
Depending on the situation, you could claim up to €600 in compensation, along with additional support such as meals, accommodation, or an alternative flight. In this guide, we’ll explain when Pegasus Airlines compensation applies and how you can claim it.
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Pegasus Airlines Compensation Under SHY Regulation
Under the SHY Passenger Regulation, if your flight with Pegasus Airlines is disrupted due to the airline’s responsibility, you may be entitled to compensation of up to €600, depending on the flight distance and the circumstances of the disruption.
In addition to Pegasus Airlines compensation, the airline must also provide assistance such as meals, accommodation, and alternative travel arrangements to reduce the impact of the disruption.
Pegasus Airlines Flight Delay Compensation
If your flight arrives at its final destination 3 hours or more late, you may qualify for flight delay compensation under the SHY regulation, provided the airline is at fault.
The Pegasus Airlines compensation amount depends on the flight distance, with longer flights typically resulting in higher compensation.
If your flight is delayed and you are stuck at the airport waiting for it to depart, you have a right to care.
Pegasus Airlines Flight Cancellation Compensation
Passengers may be entitled to Pegasus Airlines compensation if their flight is cancelled at short notice and the airline is responsible. This typically includes situations caused by technical issues, operational problems, or staff shortages.
In such cases, passengers have the right to choose between:
- A full refund, or
- Re-booking on the next available flight
If your Pegasus Airlines flight is cancelled and you are left waiting at the airport, you are entitled to care and assistance, including meals and accommodation if necessary.
Pegasus Airlines Denied Boarding Compensation
Denied boarding usually occurs due to overbooking. If you are involuntarily denied boarding despite having a valid ticket and checking in on time, you are entitled to:
- Pegasus Airlines compensation
- A choice between a refund or alternative flight
- Immediate assistance (meals, hotel if needed, etc.)
Passengers who voluntarily give up their seat may receive benefits from the airline, but this is usually lower than standard compensation and treated differently.
How Much Is Pegasus Airlines Compensation?
How much is flight delay compensation in Turkey? How much is flight cancellation compensation?
| Flight Distance | Compensation |
|---|---|
| Domestic flights within Turkey | €100 |
| Up to 1,500 km | €250 |
| 1,500–3,500 km | €400 |
| Over 3,500 km | €600 |
Compensation under SHY is based on the distance of the flight and is typically paid in Turkish Lira equivalent.
However, how much you receive also depends on the type of disruption and its impact on your arrival time.
For delays, compensation is determined by your arrival delay at the final destination. You must usually arrive 3 hours or more late to qualify, and for long-haul flights, compensation may be reduced by 50% if the delay is between 3 and 4 hours.
For cancellations, compensation depends on how close to departure the flight was cancelled and whether the airline is responsible. If the cancellation is at short notice and no suitable alternative flight is offered, you may be entitled to full compensation.
Pegasus Airlines Refund for a Cancelled Flight
If your Pegasus Airlines flight is cancelled, you are entitled to a full refund under the SHY regulation if you choose not to travel.
The airline must offer you:
- A refund, or
- An alternative flight
A flight cancellation refund covers the unused portion of your ticket (or the full amount if your trip is no longer relevant) and is usually returned via the original payment method.
Importantly, this right applies regardless of the reason for cancellation. Even if compensation is not owed, you can still request a refund.
What Is the SHY Passenger Regulation?
The SHY Passenger Regulation is a law that protects passengers when flights are delayed, cancelled, or overbooked.
It was introduced by the Directorate General of Civil Aviation to ensure airlines treat passengers fairly and provide compensation and assistance when disruptions occur.
SHY applies to:
- Flights departing from Turkey
- Flights arriving in Turkey on Turkish airlines
- Domestic flights within Turkey
The regulation is similar to EU Regulation 261/2004, although it applies specifically to Turkey.
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